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All systems operational

Checked every minute from Cloudflare's edge · Last check 24 Oct 2026, 21:47 UK time

Operational11
Degraded0
Outage0
Maintenance0

Services

Voice & Calling

5 services
SIP Edge — UK 1Carrier trunk and VPN handset SBC
Operational
90 days ago99.569% uptimeToday
SIP Edge — UK 2Registration trunks and public handset SBC
Operational
90 days ago99.569% uptimeToday
Call ControlCall routing, IVR, queues and hunt groups
Operational
90 days ago99.569% uptimeToday
Transcription & VoicemailCall transcripts, AI call notes and voicemail emails
Operational
90 days ago100% uptimeToday
Media & AudioRealtime media fabric
Operational
90 days ago100% uptimeToday

Apps & Platform

6 services
SONIQ PortalAdmin and partner portal
Operational
90 days ago100% uptimeToday
Mobile & Desktop AppsApp sign-in and call control API
Operational
90 days ago100% uptimeToday
Platform APIapi.soniqlabs.co.uk
Operational
90 days ago99.569% uptimeToday
AI & Integrations (MCP)SONIQ MCP server
Operational
90 days ago99.569% uptimeToday
DatabaseCore platform database
Operational
90 days ago100% uptimeToday
Realtime Presence & NotificationsLive presence, ringing and wallboards
Operational
90 days ago100% uptimeToday

Upstream Providers

10 dependencies
Cloudflare Workers
Operational
90 days ago99.995% uptimeToday
Cloudflare Durable Objects
Operational
90 days ago100% uptimeToday
Cloudflare Workers KV
Operational
90 days ago100% uptimeToday
Cloudflare R2
Operational
90 days ago100% uptimeToday
Cloudflare Workers AI
Operational
90 days ago100% uptimeToday
Cloudflare London (LHR)
Operational
90 days ago100% uptimeToday
Supabase
Operational
90 days ago100% uptimeToday
Vercel
Operational
90 days ago100% uptimeToday
Ably
Operational
90 days ago100% uptimeToday
Upstash
Operational
90 days ago100% uptimeToday

Past incidents

Minor

Cloudflare Workers disruption

Cloudflare Workers · Call Control · Mobile & Desktop Apps

  1. ResolvedCloudflare Workers has recovered and call control and the apps are operating normally. Impact lasted about 7 minutes, from 16:24 to 16:31 UK time.
  2. InvestigatingOur cloud provider, Cloudflare, is experiencing a disruption to its Workers platform. Some call-control and app requests may fail or be slow. We're monitoring.
Major

Inbound calls not ringing — DNS resolution failure

Call Control · SIP Edge — UK 1 · SIP Edge — UK 2 · Platform API · AI & Integrations (MCP)

  1. ResolvedThis incident is resolved. Inbound calling was affected from around 00:00 to 09:12 UK time on 23 October; outbound calling, the portal and the apps were unaffected. We're sorry for the disruption.
  2. MonitoringDNS has been restored and inbound calls are ringing and being answered again on both SIP edges. Some networks may take a few minutes to pick up the change. We're monitoring closely.
  3. IdentifiedWe've identified the cause: a DNS failure on one of our platform domains, starting at around midnight, meant our call control could not reach our SIP edge servers. Inbound calls reached SONIQ but could not be delivered to handsets, so callers heard no ringing or went to voicemail. The Platform API and MCP were also unreachable. A fix is being applied.
Maintenance

Database capacity upgrade

Database — 16 Oct 2026, 13:10 to 16 Oct 2026, 13:16

  1. CompletedThe upgrade is complete. The database is running on larger compute with higher connection capacity, and all services are operating normally.
  2. In progressThe upgrade is under way.
  3. ScheduledWe're upgrading our core platform database to larger compute to increase connection capacity and resilience. The database will restart briefly; calls in progress are not affected, but portal and app actions may pause for a few minutes.
Minor

Call transcription and voicemail emails delayed

Transcription & Voicemail

  1. ResolvedAll 1,434 affected calls have been transcribed and their AI call notes created. Transcription and voicemail emails are working normally, and the third-party provider has been removed from all call paths.
  2. MonitoringCall transcription has moved to our own Cloudflare-hosted transcription, and new calls are being transcribed again. We're now processing the 1,434 recorded calls from 14 to 22 October that missed their transcript and AI notes.
  3. IdentifiedVoicemail notification emails are flowing again. Voicemail is now transcribed by our own Cloudflare-hosted transcription first, so a provider failure can no longer hold an email back. Voicemails were saved in the portal and apps throughout. We're moving call transcription off the third-party provider next.